This policy sets out how the Coy Consultancy Services Limited (Company Number 11574250) under the trading name of the North East Sling Library (now referred to as NESL) uses and protects the information that you give us, whether this is using this website, video call, email/ social media or in person.
Who are we?
NESL is a sling library providing support and advice to parents in the North East (and across the country via postal hire/ online support) when they are looking at different types of baby carriers. We offer support in person at drop in sessions, video call, email and online via Social Media platforms. We are owned by Martin and Rachel Coy but work with a team of trained consultants and peer supporters in order to provide our support services to you. We are registered with Information Commissioners Office (Registration Number ZA912398).
What information do we collect about you?
NESL is committed to ensuring that your privacy is protected but we do collect data from users who use our services. The data we collect is used only so that we can provide you with the appropriate level of support and service, and to process your hire.
We currently collect the following data in order to process sling hire:
Contact phone number
Contact email address
Credit/debit card for customers paying by card.
We use MyTurn to log all hires. We use Stripe as our credit card processer and GoCardless as a direct debit processer. All websites are password protected and secure. We cannot see any personal financial information. Only official sling library admin can access MyTurn to view personal information. This may be accessed in event we need to contact you in an emergency or regarding your sling hire. PayPal payments are processed by PayPal. BACS payments are via our company bank account (Yorkshire Bank).
We use Bookedin.com for consultation bookings and ask for name, address, email and phone number in order to contact you to discuss needs of appointment. You will be sent booking confirmation by them and link to Google Doc questionnaire. This is password protected and only used in order to provide appropriate level of care and support.
We use Text Now (formerly known as GreenText) and the mobile phone (ending 664) to send text messages regarding sling hire (non-return/extension/emergency contact). Email contact is sent from Rachel@ or email@example.com. All email correspondence is password protected.
We may also ask for the following details, in order that we can ensure the carrier is appropriate and safe for you to use. We do not share these details with Third Parties.
Medical conditions which may affect how you or your baby can use a carrier
Complications from pregnancy or birth
In person at our sessions, we ask families to sign in on arrival providing same details as above. These are used only for the duration of the session and retained for 14 days before being shredded in the case we need to contact families who did not hire. For example, under our obligations to notify users of outbreaks of any contagious diseases, including (for to allow us to remain Covid Compliant) NHS Track and Trace. Families may sign in for Track and Trace via the Official NHS Track and Trace App via QR code displayed on arrival at venues.
How do we gather your information?
We gather your information from several sources but it is only held for legitimate business purposes in order to provide you with appropriate service and is only used for the situation intended.
Face to face contact
Over the phone
Sign in sheets at meets
Via personal message on social media (including but not limited to Twitter, Instagram, Facebook) including messages sent to our private rather than official business pages when specifically sent requesting support with carrier or to hire.
If you comment on our social media posts (this makes your name public to those who look at the page).
Pre-consultation questionnaire (Google Drive)
Website usage information is collected using cookies.
Newsletter via MailChimp (GDPR compliant sign up)
Photo and video of library sessions, consults, events and workshops
We will never use MyTurn client list for marketing purposes. We will only send marketing emails via those who have signed up via our MailChimp Sign Up form (can unsubscribe at any time by clicking link or emailing firstname.lastname@example.org).
How do we use your information?
We use your information only for the purposes it was given. We collect information about you so that we can process your hire (instructions are sent via email) and orders, manage your account (process reservations, hires, update your details), and if you agree, to provide details to changes to our services or products we think may be of interest to you.
The information we hold is held to allow us to comply with our legal requirements and pursue the legitimate interests of NESL, and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable to comply with our legal obligations and we will inform you of the implications of this data.
We will only share your data with your expressed permission – in order to send sling direct from manufacturer/wholesaler for example when we use drop ship methods of ordering or for replacements under warranty. We will never sell or share data for marketing purposes.
By hiring from us, you agree to our terms and conditions. These do state we will, if sling is not returned and after repeated attempts to contact you, notify police and or small claims court. By using our services, you are agreeing that we can share your data under these circumstances.
If in the future, we wish to process your date for a purpose other than that for which it was collected, we will provide you with information on the purpose and request your permission to use it.
We will only send marketing emails (via Mailchimp) to those who have signed up to receive marketing information. If you have consented to receive marketing emails regarding our products and services, you have the right to remove this consent at any time. If you no longer wish to be contacted for marketing purposes, you can click ‘unsubscribe’ in any of our marketing emails or email us directly at Rachel@northeastslinglibrary.co.uk.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is used to track visitor use of our website. You can set your own computer browser to not allow cookies however some elements of website may not work.
Under the General Data Protection Regulation (GDRP) and The Data Protection Action 2018 (DPA), you have a number of rights with regard to your personal data. You have the right to request access to: correction; or removal of your personal data; object to processing; as well as in certain circumstances the right to data portability.
If you would like a copy of some or all your personal data, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may also ask us to correct or remove some or all your information. You also have the right to complain if you feel we have not complied with regulations.
We will give you the information you have requested within 14 days and in event of account deletion, within 7 days.
For tax and insurance purposes, we are required to retain certain details for up to 7 years but this shall be stored securely.
Questions, concerns or complaints
If you have any queries, please contact NESL by phone (07989 242664), email to Rachel@northeastslinglibrary.co.uk or by post to Rachel Coy, 13 Brecken Way, Meadowfield, Durham, DH78UZ.
This policy was reviewed, updated and amended 27th February 2021. It will be renewed on an annual basis.